Member Engagement
Unlock Success in Member Engagement
Member engagement goes beyond mere participation. It involves understanding and interacting with members in a way that fosters trust, loyalty and a connection that lasts year-round. By combining advanced technology with the best experts in the business, we ensure that engagement is seamless and impactful, without requiring heavy lifting from users.
Expertise
Anticipating Member Needs and Addressing Them Proactively
For the average health consumer, tasks as basic as scheduling bloodwork can feel daunting. Why? Because repeated interactions with disjointed systems have left members frustrated and skeptical that the healthcare system can deliver what they need. We’ve designed a platform where AI-driven insights can direct members to human touchpoints for timely, personalized assistance when they need it most.
Push & In-App Notifications
By sending timely screening reminders and personalized benefit information, we help members take proactive steps towards their health. These notifications keep important health actions top-of-mind, significantly increasing the likelihood of timely member engagement.
Engagement Campaigns
Our quarterly engagement campaigns are tailored to remind members of critical health actions and cost-saving opportunities. By keeping members informed and engaged, these campaigns contribute to higher satisfaction rates, lower costs and better health outcomes.
Proactive Guidance
Our care guides reach out to members proactively, offering reminders and assistance in navigating their healthcare. This personalized touch ensures members feel supported and can easily access the services they need without the hassle.
We help our clients and those they serve realize more value from healthcare.
5-Stars
average rating from clients who have used Emry
Member services by Emry received a 5-star rating from 98% of clients.
200%+
return on investment for Emry strategies
Emry’s strategies typically yield returns on investment exceeding 200%.
20+
record of success for over 20+ years in the industry
Our expertise in healthcare has consistently driven impactful results.
Solutions
Our Solutions
Navigator
Full-service healthcare guidance
HFA technology, bill review and negotiation, plus one-tap access to navigation services for lower-cost care, pharmacy discounts and human help whenever needed.
BillAssist
Lower high-cost medical bills
Our technology helps employees quickly determine eligibility for hospital financial assistance (HFA) and connects them with a navigator who can review bills for accuracy and negotiate lower out-of-pocket costs.
+ DebtProtect
An extra layer of medical debt protection, offering members a payment up to a selected dollar amount, annually. *Program amount tailored to group needs.
Member Engagement Strategies
We’ve consolidated all healthcare interactions into a single, easy-to-navigate platform. This unified approach not only streamlines member experience but also provides deep insights for TPAs and benefits consultants, enabling targeted and effective engagement strategies.
AI and Human Touch
While AI helps predict and guide member interactions, we ensure these are seamlessly integrated with real human touchpoints. Members receive personalized, timely assistance from care guides, blending the best of technology and human interaction.
Real-Time Engagement
Many employers—80%—have turned to wellness programs to drive down costs and empower employees to be better stewards of their healthcare. But, according to an 18-month study published by JAMA, wellness programs show no significant effects on healthcare spending or behavior. The truth is: People don’t think about their health benefits until they need to use them. If employers want to lower healthcare costs—it needs to happen in real-time as their employees need care.
Our member app, designed to meet members where they’re at, leverages the latest in AI and user experience to proactively drive behaviors that lower benefit costs.
Industry Impact
