Unlock Success in Member Engagement
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Anticipating Member Needs and Addressing Them Proactively
By sending timely screening reminders and personalized benefit information, we help members take proactive steps towards their health. These notifications keep important health actions top-of-mind, significantly increasing the likelihood of timely member engagement.
Our quarterly engagement campaigns are tailored to remind members of critical health actions and cost-saving opportunities. By keeping members informed and engaged, these campaigns contribute to higher satisfaction rates, lower costs and better health outcomes.
Our care guides reach out to members proactively, offering reminders and assistance in navigating their healthcare. This personalized touch ensures members feel supported and can easily access the services they need without the hassle.
We help our clients and those they serve realize more value from healthcare.
record of success for over 20+ years in the industry
Our Solutions
Navigator
BillAssist
+ DebtProtect
Member Engagement Strategies
Many employers—80%—have turned to wellness programs to drive down costs and empower employees to be better stewards of their healthcare. But, according to an 18-month study published by JAMA, wellness programs show no significant effects on healthcare spending or behavior. The truth is: People don’t think about their health benefits until they need to use them. If employers want to lower healthcare costs—it needs to happen in real-time as their employees need care.
Our member app, designed to meet members where they’re at, leverages the latest in AI and user experience to proactively drive behaviors that lower benefit costs.