The member was overwhelmed by the unexpected medical expenses, prompting them to seek Emry’s bill review and negotiation services. Their benefit plan offered only limited coverage for hospital stays, leaving them responsible for a significant balance they simply could not afford. Unsure of their options and feeling lost in the process, they turned to Emry for expert advocacy and financial assistance.
Leveraging our BillAssist Platform, the member was guided through the tool, helping them upload essential documents—tax records, bank statements, and other required paperwork—to successfully submit their hospital financial assistance application.
After submitting the application, our team worked closely with the hospital, confirming receipt of documents and ensuring everything was processed correctly. Our BillAssist platform kept the member informed of status and removed the stress of navigating hospital billing. This case exemplifies Emry’s commitment to alleviating financial burdens for their members through their BillAssist solution.
Initial Bill: $43,868
Final Bill: $0
An $8,900 hospital bill threatened Kathryn Suddendorf’s financial stability due to an insurance denial. Emry Health stepped in, uncovered billing errors, and worked with both the insurer and hospital to resolve the issue—ultimately reducing her bill to $0.
When a member received a $11,600 ER bill with no financial assistance options and limited insurance coverage, they turned to Emry for help.
Helping health share plans and their members navigate high-cost medical bills through expert negotiation and financial assistance.
