Emry Reduces $11,600 Hospital Bill to $3,725—Saving Member $7,912

When a member received a $11,600 ER bill with no financial assistance options and limited insurance coverage, they turned to Emry for help.

Situation

A member went to the ER for emergency care, undergoing pathology tests, lab work and additional screenings. Weeks later, they were surprised to receive an $11,600 bill—far beyond what their limited benefit plan would cover. Unable to qualify for hospital financial assistance due to income levels, they struggled to find a way to pay the bill without accumulating high-interest debt.

Service Provided

Technology Support  

  • Leveraged our BillAssist Platform to begin bill negotiation services and reduce the member’s balance

Human Support 

  • Persistent follow-up after multiple unanswered settlement proposals 
  • Direct outreach to the Director of Financial Services to escalate the case 
  • Advocated for the member’s financial situation, leading to a significantly lower bill 

Outcomes

With Emry’s technology and advocacy, the member’s bill was reduced by nearly 70%, ensuring they could manage payments without financial strain. 

Initial Bill:
$11,686
Final Bill:
$3,725
Total Savings:
$7,912

Topics

Interested in hearing more stories?

Discover how the Emry team reduced a $43,868 hospital bill to $0 through their hospital financial assistance program.

Suggested Case Studies

Ready to See Emry in Action?

Send us a note and we’ll respond just as quickly as our helpful guides do for your members. Don’t want to wait? Give us a call.

Still Browsing?

View Our Solutions