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Emry Health Helps Insured Patient Erase $4,700 in Cancer Bills

At just 24, two-time cancer survivor Ashley M. was facing $4,700 in medical bills despite having insurance. With Emry Health’s BillAssist platform, she was able to eliminate the entire balance and focus on her future—cancer-free.

Situation

Ashley was first diagnosed with cancer at just 14 years old, and again at 20. She spent much of her adolescence undergoing grueling treatments—including a bone marrow transplant that helped save her life but contributed to mounting medical debt. Now 24, Ashley is focused on rebuilding her life but faced $4,700 in medical debt. While her insurance covered a significant portion of her care, the high cost of treatment left her with an unaffordable remaining balance. The billing process created a complex and exhausting experience that Ashley couldn’t navigate alone. She reached out to Emry for support.

Service Provided

Technology Support – Powered by BillAssist

Ashley used BillAssist to easily upload her hospital bill.

The platform delivered step-by-step guidance for completing financial assistance applications.

She could track the status of her application without having to call or wait on hold.

The BillAssist experience helped her feel in control throughout the process

Human Support – Behind the Scenes

Emry’s team ensured all documentation was accurate, complete, and submitted on time.

Our advocates made 50+ follow-up calls to the hospital’s billing department to move things forward.

When the application stalled, we escalated the case to hospital leadership, resulting in full approval.

Ashley was also approved for financial assistance related to subsequent care.

Outcomes

Thanks to BillAssist and Emry, Ashley was approved for 100% financial assistance, completely eliminating her $4700 balance.

“Emry never gave up. They continued to fight for me. A weight has been lifted. Having Emry support me has been lifechanging. I’m incredibly thankful.” – Ashley, M.

Initial Bill Amount:

$4,700

Final Bill Amount:

Total Savings:

$4,700

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